Returns, Replacement & Refunds

1. Transit Damage or Defective Delivery

We take utmost care in packaging delicate home décor. However, if your order arrives damaged or defective, please contact our support team on WhatsApp at +91 99531 59365 or email hello@florencehometex.com within 48 hours of receipt with photographs/unboxing video of the damaged item and packaging box.

2. Free Replacement Process

Upon visual verification of transit damage, we will promptly dispatch a brand new replacement unit at zero additional cost. If the item is out of stock, a full refund will be initiated to your original payment method or UPI account within 3 to 5 business days.

3. 7-Day Easy Return Policy

If you wish to return an unused product due to size or aesthetic mismatch, you may request a return within 7 calendar days of delivery. The item must be in its original packaging, unused, and with all tags intact. Reverse pickup charges may apply for voluntary preference returns.

4. Order Cancellation

Orders may be cancelled free of charge prior to fulfillment dispatch. Once an airway bill (AWB) has been generated and the shipment picked up by our logistics partner, the order cannot be cancelled in-transit, but may be returned upon delivery.