Customer Guidance
Frequently Asked Questions
Everything you need to know about our home décor curation, dispatch times, fragile packaging, and care guides.
Every fragile piece is protected with high-density honeycomb bubble wrap, corner impact buffers, and placed within a reinforced 5-ply corrugated carton. We inspect every object before dispatch to ensure it leaves our fulfillment facility in pristine condition.
Orders are typically dispatched within 24 to 48 hours from New Delhi. Estimated delivery time is 2 to 3 business days for Delhi NCR and North India, and 4 to 6 business days for the rest of India. You will receive real-time courier tracking updates via SMS and WhatsApp.
Yes, Cash on Delivery is available across most serviceable pin codes in India for orders up to ₹5,000. For custom styling or bulk gifting orders, advance digital payment via UPI or bank transfer is preferred.
In the rare event of transit damage, please send unboxing photographs or a short video to our customer care WhatsApp at 9953159365 within 48 hours of delivery. We will arrange an immediate complimentary replacement or a full refund.
Ceramics: Dust with a clean, dry microfiber cloth. Avoid harsh acidic cleaners. Pieces styled for dried foliage are not glazed for long-term standing water unless specified.
Cushion Covers: Dry clean is recommended for textured woven weaves. Gentle cold hand-wash inside out and dry flat in shaded areas to preserve fabric color.
Absolutely! You can send photos of your living room, coffee table, or bedroom console directly to our styling team on WhatsApp at 9953159365, and we will suggest curated combinations that harmonize with your existing furnishings.